Frequently Asked Questions


Product Quality & Use

How Do You Read The Production Code On So Delicious™ Frozen Dessert Products?

We recently began printing a Best By date on our frozen products, letting you know the date by which you'll need to finish consuming that product in order to assure the highest quality and freshness.

Because our frozen products have a long shelf life, you may also find packaging in market at the same time which use a Julian date calendar. These products will have a 5-digit code printed directly on the bottom or side of the container that indicates the date the product was made. The first two digits represent the year, and the last three digits represent the day of the year. For example, a date code of 15250 would mean that the product was made on the 250th day of 2013 (which would be September 7, 2013). If properly stored at an appropriate temperature, our frozen desserts are best consumed within two years of the date printed on the container. 

Is There Wheat Or Corn In The Natural Flavors Used In So Delicious Products?

We purchase our natural flavors from only a handful of companies with whom we have developed a trusted relationship.  Our natural flavors come from botanicals and extracts from sources that can be comprised of many or just a few compounds that are extracted exclusively from plants, fruits, and beans. So for example, our vanilla flavor comes from the extract of vanilla beans. While the alcohol used in our vanilla extracts is made from corn, wheat or cassava, they are considered non-allergenic due to the fact that they contain no proteins.

Most of our ingredient vendor’s formulas are considered proprietary information, but we receive Letters of Continuing Guarantee stating that all flavor compounds are approved for use by the Food and Drug Administration (FDA).

Does So Delicious Use MSG in its Natural Flavors?

Some companies use monosodium glutamate, or MSG, in their products as a flavor enhancer Companies will even try to sneak MSG into products by labeling it as yeast, yeast extract, or autolyzed yeast. You’ll be glad to know that we do not use any ingredients that have MSG added, no matter which name it goes by. The presence of MSG is reviewed as part of an analysis before any ingredient is approved for use in our products.

Are There GMOs (Genetically Modified Organisms) In So Delicious Products?

We’re very proud of the fact that all our delicious dairy-free products are enrolled or verified by the non-GMO project verification program. For more information about this verification, please visit www.NonGMOProject.org. Additionally, So Delicious® Dairy Free believes that consumers have the right to know what’s in our food and supports clear labeling initiatives.

Why Does My Store Only Carry a Few Flavors of So Delicious Dairy Free?

In most grocery stores, shelf space is very tight, and the managers and employees at these stores have a tough job trying to fit all the products that people want into that limited space. But you can make a difference! Next time you’re shopping, find the appropriate department manager (frozen foods section for our frozen desserts, the dairy manager for cultured products, refrigerated dairy-free milks and creamers, and the grocery department manager for shelf-stable beverages and creamers) or ask for the store manager and let them know that you’d like to see a larger selection of So Delicious Dairy Free products. You can even print off a handy product request form to request specific products! Be sure to tell your friends to ask for us as well, because stores are often very responsive when they are getting multiple requests.

Why and How Does So Delicious Make Shelf Stable Products? Do They Need to be Refrigerated?

Packaging technology for shelf stable cartons allows the product to remain in an airtight container prior to opening, so the product has a much longer shelf life and does not have to be refrigerated until after it’s opened. This can be beneficial for many reasons. First of all, because shelf space is so limited (especially in the refrigerated sections) in stores, aseptic beverage containers are very convenient for grocers. Their smaller size and ability to be stored for long periods of time without needing refrigeration means that more stores can carry a wider variety of dairy-free beverages. Their more compact size means that not only do they fit better on store shelves, but also allows for these products to be shipped to more remote areas without the need for constant refrigeration.

It’s important to note that products packaged in shelf-stable containers are identical to their refrigerated counterparts. Our aseptic products are not more processed, and do not contain any special preservatives or chemicals. They’re simply packaged differently. Once the aseptic beverage containers have been opened, they have the same shelf life as their refrigerated counterparts (For optimum freshness, we recommend that our beverages be consumed within 7 to 10 days after opening). If unopened, we recommend they be stored properly and consumed before the "Use By" date View a visual guide to the location of the date codes on our products. Aseptic packages need to be refrigerated once opened.

All of our packaging is free of BPA and pthalates. In addition, all of the packaging materials are recyclable. Please check RecycleCartons.com to see if aseptic packaging is recycled in your community.

What is The Difference Between So Delicious™ Culinary Coconut Milk and the Stuff that Comes in a Can?

The package is re-sealable, which is really nice for when you don't use the entire amount of product at once. Ours is fresher and doesn't have any metallic taste from sitting in a can.  Both can be used in a variety of recipes, including Thai dishes, puddings, soups and more. Our Tetra Pak®  packaging is resealable, which is really nice when you don't use the entire can at once. Ours is actually denser than the kind that comes in a can, so you can use 11 oz. of ours as an equivalent ot the 14 oz. cans. Ours is also USDA Certified Organic and Non-GMO Project Verified or Enrolled. Also, all our packaging is proudly BPA free and is recyclable in many areas.  You can check to see if carton recycling is available in your area at RecycleCartons.com.

Can I Cook and Bake With So Delicious Dairy Free Products?

Our products are the perfect addition you your favorite recipes that call for dairy! Simply swap out the dairy for your favorite So Delicious® Dairy Free coconut, almond, or cashew milk beverage using a one-to-one ratio for a truly tasty dairy-free experience while cooking or baking. Our cultured products are also perfect replacements for recipes that call for yogurt. Check out our new Unsweetened Cultured Coconut Milk products for your cooking and baking needs! We also now offer a delicious and convenient Culinary Coconut Milk to replace canned coconut milk in your favorite sauces, curries, dips, and baked goods.

Instant Pudding: Why Doesn't It Thicken When I Use So Delicious Products?

Most instant puddings use tetrasodium pyrophosphate and disodium phosphate as thickening agents. Tetrasodium pyrophosphate encourages casein proteins in milk to group together and join with calcium to form into long chains. Those chains bind together and trap water between them, causing the pudding to thicken. Beverages like So Delicious Dairy Free Coconut Milk or Almond Plus do not contain these dairy proteins, so the reaction cannot occur. But we think it's worth the little bit of extra effort to make stovetop pudding! Here are a few delicious recipes you can try:

Chocolate Tapioca Pudding
Triple Chocolate Pudding
Coconut Cinnamon Pudding
Buckwheat Coconut Pudding
Vanilla Bread Pudding

How Long Are So Delicious Products Good After Opening?

All of our so Delicious ® products are plant-based and contain no preservatives.

Our beverages, creamers, culinary coconutmilk, and dairy-free yogurt alternatives should be refrigerated after opening. For optimum freshness, shelf-stable and refrigerated beverages should be enjoyed within 7-10 days, culinary coconutmilk within 7-10 days, creamers within 14 days, and 24 ounce diary-free yogurt alternatives within 7 days after opening. Our single-serve dairy-free yogurt alternatives should be consumed wihtin one sitting.

When stored at a proper freezer temperatures, our frozen products are good for approzimately two years after the Julian date code printed on product packaging, or until the Best By date printed on the packaging.

We always recommend using products by the date stamped on the container. 

Can You Freeze So Delicious Beverages Or Creamers?

We don’t recommend that you freeze our beverages or creamers, as doing so can cause the ingredients to separate, adversely affecting the smooth, creamy texture you’ve come to know and love from our products. However, some of our fans are fond of pouring the beverage into ice cube trays and freezing it in order to add to smoothies later.

Are So Delicious Dairy Free Products Pasteurized or Raw?

All of our products are pasteurized. The coconut milk we use is pasteurized.  Unlike meals you prepare at home, we are producing products on a very large scale and they have to remain free from spoilage and pathogenic levels of microbes for several weeks or even months, so pasteurization is a necessity.

The pasteurization temperatures and times vary depending on the product.  For our cultured coconut milk, cultured almond milk and frozen dessert, the products undergo a High Temperature Short Time (HTST) process, roughly 180°F for about 4 minutes.  For our beverages and creamers, they undergo an Ultra High Temperature (UHT) process, about 295°F for 1.9 seconds.  Higher temperatures have more of an effect on microbes than they do on the integrity of the food, so using higher temperatures allows for shortening the amount of time held at that temperature so it has less effect on the food.

Why Don't So Delicious Dairy Free Products Taste Like Coconut?

We deliberately created our coconut milk products to have a mild flavor, which makes them very versatile replacements for dairy milk. It works well in cereal, smoothies, and recipes, because it compliments flavors without overpowering.

Is So Delicious' Packaging Recyclable?

We strive to use recyclable packaging whenever possible. Not all communities recycle the same things, so be sure to check with your local municipality to make sure what they’ll accept.  One of the best resources to find out what your community recycles is Earth911.com.

Can I Buy Products Directly From So Delicious? Can I Purchase So Delicious Dairy Free Products Online?

Unfortunately, we’re not able to sell or ship our products directly to consumers at this time. There are, however, some online retailers that sell our products, but due to the difficulty and high cost of storing and shipping refrigerated and frozen products, these retailers only sell our shelf stable beverages and creamers. Below are several options for purchasing our shelf stable products online, but please note that these websites are all third party sellers that have no official affiliation with So Delicious® Dairy Free.

Amazon.com (Ships to USA only)
ShopOrganic.com (Ships to USA & Canada only)
Netrition.com (Ships Worldwide)
LuckyVitamin.com (Ships Worldwide)

Nutrition, Ingredients & Allergens

The Product I Purchased Has Ice Crystals Like It Had Been Freezer Burned. What Caused This?

This is the result of what we call “temperature abuse.”  This happens when a frozen dessert melts and is refrozen, sometimes more than once. We maintain strict temperature control over our products while they are at our manufacturing facility, but after our products are shipped, we have limited control over how they are treated. Shipping companies, distributors, and retail stores may not take as good care of our products as we wish and sometimes they allow the frozen dessert to thaw before placing it in a freezer or refrigerated storage environment. If this has happened to the product you purchased, we suggest taking it back to the store from where it was purchased and requesting a replacement or a refund.

Are So Delicious Dairy Free Products Kosher?

We’re currently transitioning our Kosher certification from Kehilla Kosher to Orthodox Union (OU). Both certifications require adherence to strict guidelines; the Orthodox Union is an internationally recognized Kosher certifier operating under strict Kosher standards, and is regarded as one of the most reputable Kosher certifiers in the US. Because some of our shelf-stable and frozen products have a long shelf life, you will likely find both certification symbols in the market at the same time, and we encourage you to check the package for the Kosher symbol as we roll out the new labeling.

 Regardless of the symbol you see on the product packaging, rest assured that our commitment to Kosher certification (i.e. pareve, dairy equipment, or dairy) has not changed.

How Does So Delicious Dairy Free Source its Palm Oil?

As a company that makes Certified Vegan foods and beverages, we understand your concern about palm oil ingredients and its impact on the environment. In an effort to support the ecosystem, we have removed palm ingredients from some of our products - like making the switch from Vitamin A palmitate to Vitamin A acetate and we currently only have a few frozen desserts that contain palm oil. We are now sourcing 100% of the liquid palm oil used in our products according to rules set by the Roundtable on Sustainable Palm Oil (RSPO).

We are committed to creating our foods with care, consideration and kindness for all creatures. Although the vendor who supplies our ice cream sandwich wafers still uses organic palm oil because of the superior physical properties of this oil compared to potential replacements, they do not buy their palm oil from Malaysia or Indonesia, where the majority of the deforestation and habitat destruction is taking place (they source from Colombia and Brazil). We’re also working towards sourcing our ingredients only from Roundtable on Sustainable Palm Oil (RSPO) members. For more information on RSPO, please visit http://www.rspo.org.

Why are the nutritional/ingredients different when I compare the So Delicious frozen product shown on your website with the product I found in the store?

Because the shelf-life of frozen desserts is longer than that of our other foods and beverages, there may be some recipe updates to a flavor where you find some discrepanices between the ingredients or nutritional information listed on the packaging, and the newer recipe which is found on the website.

Although rare, it is possible that two different recipes for the same flavor may be in stores simultaneously. It is always best to check the actual package you ar epurchasing for the most accurate ingredient and nutritional information. 

Are So Delicious Products Completely Dairy-Free?

Yes, all of our products are 100% dairy-free, certified vegan, and never contain any animal products or byproducts.

Are So Delicious Products Vegan?

Yes, all of our products are 100% dairy-free, certified vegan, and never contain any animal products or byproducts.

Are So Delicious Products Gluten-Free?

Many of our products are gluten-free and wheat-free. In fact, we make one of the only gluten-free, dairy-free cookie dough frozen desserts, and also offer gluten-free Cookies ‘N Cream flavors! Most of our frozen desserts, and all of our milk beverages and cultured products are gluten-free. 

There is wheat flour in the wafers that are used to make our ice cream sandwiches and in the brownies that are included in the brownie flavors of our frozen desserts (all of our products that DO contain gluten also contain wheat). Any of our products that are gluten free are also wheat free. Keep in mind that we test for the presence of gluten in all of our products that are declared gluten-free. 

Are So Delicious Products Organic?

We use organic coconuts that are verified by the Non-GMO Project in all of our coconut milk products, and we always source organic verified soybeans (which means GMO free) for use in our soy-based products. We try whenever possible to use organic ingredients when they are available and don't elevate the price of our products. It is a fine balance to create foods that have organic ingredients and affordable, and we are working in that direction as much as we can. There are some ingredients that present challenges for us. For example, currently, organic blueberries would increase the price of the product fairly significantly. We appreciate your feedback, as we always want to know what is important to you. We continue to look for organic suppliers who may be able to help us achieve our organic goals without raising costs for you.

What Cultures Are Used to Make So Delicious' Cultured Products? Are They Sourced From Dairy?

The live cultures in our cultured products are L. Bulgaricus, S. Thermophilus, L. Rhamnosus, L. Acidophilus, Bif. Bifidum, and Bif. Animalis. These are the same general strains used in dairy-based yogurts, but do not come from dairy-based sources. Because all of our products are certified vegan, our cultures are grown on a plant-based medium. This means that the cultures in our cultured coconut milk products are grown on – that’s right; you guessed it – organic, Non-GMO Project Verified coconuts! 

Does SO Delicious Use Any Artificial Colors, Flavors, or Sweeteners?

None of our products contain artificial colors, flavors, or sweeteners either as direct ingredients or sub-ingredients.

Do So Delicious Dairy-Free Products Contain Chemical Preservatives (such as BHA, BHT, or TBHQ)?

We don’t use chemical preservatives in our products–either as direct ingredients or sub-ingredients–so none of our products contain BHA (Butylated Hydroxyanisole), BHT (Butylated Hydroxytoluene), or TBHQ (Tert-Butylhydroquinone).

Is So Delicious Dairy Free Going to Stop Using Carrageenan?

Thanks for checking in with us! We haven't made any new products containing carrageenan since November, 2013 and since then, we've been working hard to remove carrageenan from any of our products that have contained it. 

Is There Cholesterol in So Delicious Dairy Free Products?

Because all of our products are always plant-based and certified vegan and never contain any animal products or byproducts, our products do not contain any animal cholesterol.

What is Erythritol, and Why is it in Some of So Delicious Dairy Free's Products?

Some of our products contain erythritol, a sugar substitute produced from the fermentation of carbohydrates. The product we are using is derived from non-GM corn, and is Non-GMO Project Verified. Even though erythritol is absorbed, it is 95% less caloric than other carbohydrates because most of it is not metabolized. Erythritol is about 70 percent as sweet as sucrose and does not promote tooth decay, because it is not metabolized by oral bacteria. Erythritol is an FDA Generally Recognized as Safe (GRAS) approved ingredient for use as a sugar substitute and also approved by the USDA National Organic Program for inclusion in Organic products. Erythritol is also easily digested by most people.

While our Sugar-free Coconut Milk Beverages are sweetened with stevia, we found that erythritol and monk fruit were much better natural sweetening choices for our non-dairy frozen desserts. We tried stevia as part of the sweetener system, but its aftertaste was too strong. Also, the erythritol is not just there for the purpose of sweetening. Frozen dessert products tend to have an undesirable icy “mouth feel” if they don't have enough solid ingredients. Without the sugar, it needs some form of solids to smooth out the texture so it doesn't eat like a slushy. Erythritol helps fill that void.

Is There Lactose in So Delicious Dairy Free Products?

Lactose is the sugar that naturally occurs in milk products. Because all of our products are always plant-based and certified dairy-free and vegan, So Delicious® Dairy Free products are all lactose-free.

Is There Milk in So Delicious Dairy Free Products?

Our company name says it all: our products are always plant-based and certified vegan, and never contain any animal products or byproducts.

What is Monk Fruit, and Why is it Used in So Delicious' Products?

Monk Fruit (also called Luo Han Melon) is grown in mountainous regions of Asia. The intense sweetness of the fruit comes from a compound called “Mogroside V.” Mogroside V is roughly 150 times as sweet as table sugar depending on the application. Mogroside V is extracted from the fruit via hot water extraction followed by spray drying. There is no use of chemicals or solvents other than water. Mogroside V can be added to foods on a parts per million basis to replace some or all of the sugar that might otherwise be added to the food. The Monk Fruit extract used in So Delicious® products is produced in a facility that has kosher, ISO22000 and HACCP certification and is tested to ensure that the product meets all specifications.